Exchange & Return Policy

At AWOS, we want every customer to be satisfied with their purchase. If you receive an item that does not meet your expectations, you may request a return or exchange according to the conditions below.

Return Period

Customers can request a return or exchange within 7 days of receiving their order. Requests made after this period may not be accepted.

Return & Exchange Conditions

To be eligible for a return or exchange:

• The item must be unused and unworn.
• The item must be in its original condition.
• Original tags and packaging must be attached and intact.
• The item must not be washed, damaged, altered, or stained.

Exchange

If you receive the wrong size, color, or product, please contact us within 7 days. We will assist you with an exchange, subject to availability.

If the requested replacement is unavailable, we may offer another suitable option or a refund, depending on the circumstances.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Please provide your order number and clear photos or videos of the product so we can review the issue.

Return Shipping

For returns caused by a defective, damaged, or incorrect product, AWOS may cover the return shipping cost. For other eligible returns or exchanges, the customer may be responsible for return shipping charges.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed using the original payment method or another agreed payment method.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team using the contact information available on our website. Include your order number, product details, and reason for the request.

Thank you for choosing AWOS. We appreciate your trust and look forward to serving you! 🛍️✨