Return Policy

At AWOS, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided the following conditions are met:

• The product must be unused and unworn.
• The product must be in its original condition.
• All original tags and packaging must be intact.
• The product must not be damaged, washed, or altered.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Used or washed clothing.
• Customized or specially made products.
• Items damaged after delivery due to customer use.
• Products without original tags or packaging.

3. Exchange Policy

If you receive the wrong size, color, or product, please contact us within 7 days of delivery. We will review your request and help arrange an exchange, subject to product availability.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Send us clear pictures or videos of the item and packaging so we can investigate and assist you.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect product, AWOS may cover the return shipping cost. For other eligible returns, the customer may be responsible for return shipping charges.

6. Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed through the original payment method or another agreed method.

7. How to Request a Return

To request a return or exchange, please contact our customer support team using the contact information provided on our website. Include your order number and reason for the return.

Note: Return and exchange requests must meet the conditions mentioned above.

Thank you for shopping with AWOS! 🛍️